Customer Service Outsourcing in the Philippines
3,000+ client-obsessed agents delivering 24/7 customer support across every channel, at a price point that makes sense.
What your outsourced customer service team covers
24/7 customer support across all channels, delivered from our facilities in Bacolod.
Why companies outsource their customer service to PanAsiatic
People-first customer experience at Philippine costs, without trading away quality or security.
Service quality you can measure
Trusted partner to Verizon, supporting all 10 portfolio brands since 2010. Recognized for industry-leading CSAT performance and outstanding agent tenure.
High-empathy, culturally aligned teams
Client-obsessed agents who represent your brand the way your own team would, backed by custom SOPs, KPIs and dashboards.
Secure at enterprise standards
100% facility-based operations, no remote work. ISO 27001, PCI-DSS 4.0, SOC 2 certified, BCMS 22301:2019, with 24/7 physical and digital monitoring.
Enterprise quality and security, at cost-effective rates
If you are outsourcing to reduce your cost to serve, this is our core promise: we combine what matters most, service quality, security, and the ability to scale, all at a price point that makes sense.
The most cost-effective call center in the Philippines
Top-performing customer experience outsourcing, delivering excellent service at cost-effective rates.
Transparent pricing, no hidden fees
You know exactly what you pay for: clear pricing, no hidden fees, no unnecessary complexity.
Lower cost, no trade-offs
Global brands choose PanAsiatic because service quality, enterprise security, scalability and cost-effectiveness come together.
Tell us what your customers need.
We will walk you through how your customer service program would run at PanAsiatic.
A customer service program shaped around you
Fast, flexible and modular, with transparent pricing and no hidden fees or unnecessary complexity.
Fast, seamless onboarding
Get up and running quickly with minimal ramp time.
Custom SOPs, KPIs and dashboard
Tailored processes, metrics, and reporting for you.
Flexible scalability
Easily scale teams up or down as your business evolves.
Full-service or hybrid options
Choose between end-to-end BPO or hybrid support.
Customer service that puts data security first
Our 100% facility-based operations are fully certified to protect client and customer data.
100% facility-based model
No remote operations, complete control and security
Security certifications
ISO 27001, PCI-DSS 4.0, SOC 2 certified, BCMS 22301:2019
24/7 monitoring
Continuous physical and digital oversight, badge secure workspace
Built-in redundancy
Resilient infrastructure across data, power and network
Built for the moments that stress a support team
Peak season demand
Teams scale up or down as your business evolves, so holiday spikes and product launches never outrun your customer service.
AI Integration Readiness
Sentiment, authentication and workflow automation, as optional add-ons deployed on our cloud or yours.
Customer service teams for every industry
While our deepest experience is in telecom, our operational model is built to flex.
Telecom
Billing, technical and retention programs
E-commerce
Order, payments and multichannel CX
Travel and hospitality
Reservations, loyalty and crisis response
Health tech
Secure, compliant and scalable
FAQs
What does an outsourced customer service team handle?
Customer service, technical support, billing, retention, back-office, surveys and NPS outreach, with 24/7 omnichannel coverage when your customers reach out beyond the phone.
Do you provide 24/7 customer support?
Yes. We deliver 24/7 customer support across all channels.
Where are your customer service teams located?
PanAsiatic operates from Bacolod, Philippines, with two state-of-the-art facilities.
Can you scale our team for peak season?
Yes. Teams easily scale up or down as your business evolves.
Can we keep part of our customer service in-house?
Yes. You can choose between end-to-end BPO or hybrid support.
Do your agents work remotely?
No. Our model is 100% facility-based. No remote operations, which means complete control and security.
What makes your pricing model competitive?
We pride ourselves on being the most cost-effective call center in the Philippines, delivering excellent service at cost-effective rates, with transparent pricing and no hidden fees.
What certifications does PanAsiatic hold?
ISO 27001, PCI-DSS 4.0, SOC 2 and BCMS 22301:2019, alongside DPO/DPS 2026 certification.
Ready to transform your customer support?
Discover how our proven approach can elevate your customer experience.
Book Discovery Call