Call Center Outsourcing in the Philippines
3,000+ client-obsessed agents across two state-of-the-art facilities in Bacolod, trusted by some of the world's most demanding enterprises.
What your outsourced call center team handles
Professional inbound and outbound customer engagement, delivered from our facilities in Bacolod.
Why companies outsource their call center to PanAsiatic
The most cost-effective call center in the Philippines, without trading away quality or security.
Proven at enterprise scale
Trusted partner to Verizon, supporting all 10 portfolio brands since 2010. Recognized for industry-leading CSAT performance and outstanding agent tenure.
Security you can audit
100% facility-based operations, no remote work. ISO 27001, PCI-DSS 4.0, SOC 2 certified, BCMS 22301:2019, with 24/7 physical and digital monitoring.
Room to grow, costs that make sense
3,000+ agents across two state-of-the-art sites, teams that scale up or down as your business evolves, transparent pricing and no hidden fees.
Tell us what you want to hand over.
We will walk you through how your call center program would run at PanAsiatic.
A call center program shaped around you
Fast, flexible and modular, with transparent pricing and no hidden fees or unnecessary complexity.
Fast, seamless onboarding
Get up and running quickly with minimal ramp time.
Custom SOPs, KPIs and dashboard
Tailored processes, metrics, and reporting for you.
Flexible scalability
Easily scale teams up or down as your business evolves.
Full-service or hybrid options
Choose between end-to-end BPO or hybrid support.
A certified call center that puts security first
Our 100% facility-based operations are fully certified to protect client and customer data.
100% facility-based model
No remote operations, complete control and security
Security certifications
ISO 27001, PCI-DSS 4.0, SOC 2 certified, BCMS 22301:2019
24/7 monitoring
Continuous physical and digital oversight, badge secure workspace
Built-in redundancy
Resilient infrastructure across data, power and network
When you need more than calls
Omnichannel CX
24/7 customer support across all channels, whenever your customers reach out beyond the phone.
AI Integration Readiness
Sentiment, authentication and workflow automation, as optional add-ons deployed on our cloud or yours.
Call center teams for every industry
While our deepest experience is in telecom, our operational model is built to flex.
Telecom
Billing, technical and retention programs
E-commerce
Order, payments and multichannel CX
Travel and hospitality
Reservations, loyalty and crisis response
Health tech
Secure, compliant and scalable
FAQs
What type of voice support do you provide?
Inbound and outbound calls including customer service, technical support, sales, retention, billing, back-office, surveys, and NPS outreach.
Where are your call centers located?
PanAsiatic operates from Bacolod, Philippines, with two state-of-the-art facilities.
Can you scale our team up or down?
Yes. Teams easily scale up or down as your business evolves.
Can we keep part of our operation in-house?
Yes. You can choose between end-to-end BPO or hybrid support.
Do you allow remote operations?
Our model is 100% facility-based. No remote operations, which means complete control and security.
What certifications does PanAsiatic hold?
ISO 27001, PCI-DSS 4.0, SOC 2 and BCMS 22301:2019, alongside DPO/DPS 2026 certification.
How do you ensure business continuity?
Redundant power and data systems, resilient infrastructure across data, power and network, and 24/7 monitoring of our facilities.
Ready to transform your customer support?
Discover how our proven approach can elevate your customer experience.
Book Discovery Call