BPO Services in the Philippines
Secure, scalable and cost-effective business process outsourcing for enterprise clients: 3,000+ agents across two state-of-the-art facilities in Bacolod.
Business processes you can outsource to PanAsiatic
Front-office and back-office programs delivered from our facilities in Bacolod, with 24/7 omnichannel coverage.
Why enterprises choose PanAsiatic for BPO
Service quality, security and the ability to scale, all at a price point that makes sense.
Cost efficiency without the trade-offs
The most cost-effective call center in the Philippines: excellent service at cost-effective rates, with transparent pricing and no hidden fees.
Proven at enterprise scale
Trusted partner to Verizon, supporting all 10 portfolio brands since 2010. Recognized for industry-leading CSAT performance and outstanding agent tenure.
Secure at enterprise standards
100% facility-based operations, no remote work. ISO 27001, PCI-DSS 4.0, SOC 2 certified, BCMS 22301:2019, with 24/7 physical and digital monitoring.
Tell us which processes you want off your plate.
We will walk you through how your BPO program would run at PanAsiatic.
Fast, flexible and modular BPO
A program shaped around your business, with transparent pricing and no hidden fees or unnecessary complexity.
Fast, seamless onboarding
Get up and running quickly with minimal ramp time.
Custom SOPs, KPIs and dashboard
Tailored processes, metrics, and reporting for you.
Flexible scalability
Easily scale teams up or down as your business evolves.
Full-service or hybrid options
Choose between end-to-end BPO or hybrid support.
BPO infrastructure built for enterprise programs
Two state-of-the-art sites remodeled in 2024, with scalable infrastructure.
2,180-seat capacity
Combined capacity across two enterprise-grade facilities in Bacolod
24/7 monitored security
Physical and digital security, PCI DSS 4.0 and ISO/ISMS certified
Built-in redundancy
Redundant power and data systems ensuring business continuity
Room to grow your team
18 training rooms, auditoriums, on-site clinics and wellness spaces
BPO programs for every industry
While our deepest experience is in telecom, our operational model is built to flex.
Telecom
Billing, technical and retention programs
E-commerce
Order, payments and multichannel CX
Travel and hospitality
Reservations, loyalty and crisis response
Health tech
Secure, compliant and scalable
FAQs
Which business processes can we outsource to PanAsiatic?
Customer service, technical support, sales, retention, billing, back-office, surveys and NPS outreach, with 24/7 omnichannel coverage across all channels.
Do we have to outsource everything at once?
No. You can choose between end-to-end BPO or hybrid support, and easily scale teams up or down as your business evolves.
What makes your pricing model competitive?
We deliver excellent service at cost-effective rates, with transparent pricing and no hidden fees or unnecessary complexity.
Where are your BPO operations located?
PanAsiatic operates from Bacolod, Philippines: two state-of-the-art sites remodeled in 2024, with a combined 2,180-seat capacity and scalable infrastructure.
How quickly can you onboard new clients?
Onboarding is fast and seamless: you get up and running quickly with minimal ramp time, with custom SOPs, KPIs and dashboards tailored for you.
Do your agents work remotely?
No. Our model is 100% facility-based. No remote operations, which means complete control and security.
What certifications does PanAsiatic hold?
ISO 27001, PCI-DSS 4.0, SOC 2 and BCMS 22301:2019, alongside DPO/DPS 2026 certification.
Ready to hand over the busywork?
Discover how a secure, scalable and cost-effective BPO program would work for your business.
Book Discovery Call